Shipping & Returns

jump-rope-guarantee.jpgMoney Back Guarantee

We guarantee our products 100%. We stand behind our products and all products are guaranteed against manufacturing defects in materials and workmanship for 30 days. Within the 30-day warranty, we will repair and/or replace parts or products that are defective in materials or workmanship.


If you have created an account with us, you can request a return through your manage account section. Your complete order history is available in your my account section, and requesting refunds is easy. If you do not have an account: To make a return please email customer service ( with the subject line "returns".

How Are Orders Shipped And How Long Do They Take To Arrive?

Shipping time depends on what service you choose. We typically send out same or next day. We have very fast service. Custom orders can take 2-5 extra days longer to ship. We ship most items from our warehouse in Leavenworth, WA. Shipping times may vary by destination. 

FedEx orders by ground

  • Western states: 2-3 business days
  • Midwest: 4-5 business days
  • Southeast: 5-7 business days
  • East Coast: 5-7 business days
  • Alaska/Hawaii: 6-7 business days


  • Delivery standards for USPS Priority Mail are 2-3 days anywhere in the country (with some exception for rural areas). Hawaii and Alaska 5 days. 
  • Delivery standards for USPS First-Class mail are 3-7 days.
  • Overnight, 2nd Day, and 3 Day shipping is available.

International Orders

Your destination country may charge additional duties, taxes and fees that we are unable to incorporate into your shipping quote. Any such fees are your responsibility. Please note that duties, taxes, and/or any other fees originating from the destination country vary by region and change on a regular basis.