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Shipping

HOLIDAY SHIPPING CUTOFFS

To ensure you receive your order in time for Christmas, we've outlined the cutoff dates for each of our available shipping options. All dates are the dates your order will need to be placed.

USPS and FedEx

  • 3-10 Business Days: Wednesday, December 15
  • 2-3 Business Days: Friday, December 17
  • 1 Business Day - Priority Overnight: Wednesday, December 22

ORDER PROCESSING

  • Standard Orders: We ship same day on orders placed by 11am PST and next day on orders placed after 11am PST*. Orders placed on the weekend (after 11am Friday, PST) ship on Monday.
  • Large Orders (over $500): These can take 2-5 days to process.
  • Custom Ropes: If ordering any of our custom made or engraved products, please allow an additional 1-2 days to produce your order before shipment.

NON-HOLIDAY DELIVERY TIMES BY REGION

USA (contiguous)

We offer a range of shipping options via FedEx & USPS, including express and overnight options.

  • 3-7 Business Days: FREE shipping on orders over $45. Orders to the West Coast typically arrive within 3-4 days. Orders to the East Coast arrive within 7 business days, but often quicker.
  • 2 Business Days: Order by 11am PST to receive in 2 business days (FedEx 2-day or USPS Priority Mail).
  • 1 Business Day - Priority Overnight: Order by 11am PST for next business day delivery by noon.

USA (Alaska & Hawaii)

We offer a range of shipping options via FedEx & USPS, including express and overnight options.

  • 3-7 Business DaysOrders typically arrive within 3-7 days. 
  • 2 Business Days: Order by 11am PST to receive in 2 business days (FedEx 2-day or USPS Priority Mail).
  • 1 Business Day - Priority Overnight: Order by 11am PST for next business day delivery by noon.

Canada & Mexico

We offer a range of shipping options via FedEx & USPS/Canada Post, including express and overnight options.

  • 3-10 Business Days: Orders typically arrive within 3-10 days. Import taxes and duties due separately. May require local pickup. 
  • 2 Business Days: Order by 11am PST to receive in 2 business days by FedEx International Economy shipping. No PO boxes.
  • 1 Business Day: Order by 11am PST for next business day delivery with FedEx International Priority shipping. No PO boxes.

International Orders

Note that shipping times will vary by your destination country. We do our best to give shipping delivery date ranges on our checkout page, but international orders are often subject to delays. Specifically, if you are shipping to any country not on the developed countries list (as well as Italy & Spain), it's likely that your shipment will take 3-6 weeks to arrive.

We offer a range of shipping options via FedEx & USPS/local post, including express options.

  • 7-21 Business Days: Orders typically arrive within 7-21 days. Import taxes and duties due separately. May require local pickup. 
  • 4-5 Business Days: Order by 11am PST to receive in 4-5 business days by FedEx International Economy shipping. No PO boxes.
  • 2 Business Days: Order by 11am PST for next business day delivery with FedEx International Priority shipping. No PO boxes.

NOTE: Your destination country may charge additional duties, taxes and fees that we are unable to incorporate into your shipping quote. Any such fees are your responsibility. Please note that duties, taxes, and/or any other fees originating from the destination country vary by region and change on a regular basis. 


ROUTE SHIPPING INSURANCE

Route Visual Tracking and Package Protection 

What is Route?: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

  • Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Purchased Route+ and need to file a claim? File here
  • The Route App (Free): The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

General Shipping, Tracking and Claims Questions

  • Where is my order? Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
  • What if my order never arrives or is stolen? To protect your order against loss or theft, add Route+ package protection at checkout.  When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 
  • What if my order is damaged? To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (509) 287-1387 or contact@buyjumpropes.net and we will be happy to work with you to remedy the situation.

  • What do I get when I insure my order with Route+? Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 
  • How do I file a claim for my lost, stolen or damaged order? If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.  Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 
  • Does Route+ cover stolen items? Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
  • Is Route a licensed insurance company? Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.